(gs)MT- REQUEST ID #680057 / STATUS: Pending Resolution

James S.

Thank you for the phone call. Here is a brief summary of our conversation:

You called because you were unable to access phpMyAdmin and phpPgAdmin from your AccountCenter and could not connect to the databases through a SSH client.

While looking into this issue I found that the migration from the MySQL Grid-Container back into the MySQL SmartPool failed due to a failed SSH connection during the process.  I was able to contact a systems administrator who started the migration process again, as we spoke we were able to verify that the migration had been completed and we had access to both phpMyAdmin and phpPgAdmin.

You mentioned that you thought this script should be updated so that if it fails such as it did earlier today it would automatically be run again.  A note of this has been made and sent to the (mt) Media Temple requests department for further review.

During the course of this call we also reviewed some issues with support requests regarding Account: 144100.  At this time I transferred you to speak with my lead technician to get more information regarding the status of the pg_dump error.

If you have any further questions regarding your (mt) Media Temple services, please feel free to contact us at any time.

Best Regards,

James Starbuck
Customer Support
(mt) Media Temple
<v> 877-578-4000
<f> 310-564-2007
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2009.10.23 05:54 PM
I’m waiting on this one
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