(gs)MT- REQUEST ID #670588 / STATUS: Resolved

Rob C.

Thank you for the phone call. Here is a brief summary of our conversation:

You called in to report that your Postgres server was not working. Your web application was displaying error messages, you couldn’g connect via the command-line and phpPgAdmin was not working. I notified an engineer and they are taking a look at it. I’ll be calling you back this evening to let you know the status.

If you have any further questions regarding your (mt) Media Temple services, please feel free to contact us at any time.

Best Regards,

Rob C.
Customer Support
(mt) Media Temple
<v> 877-578-4000
<f> 310-564-2007

NEW! User Forums: http://kb.mediatemple.net/questions/824/

@
2009.10.08 09:51 PM
Maurício

I have posted a screen capture here:
http://portnumber53.com/images/alocate_memory.jpg

waiting for your call back

@
2009.10.08 09:54 PM
Rob C.

Thank you for the phone call. Here is a brief summary of our conversation:

You had some concerns you wanted addressed during our call:

1) Regarding support request #657283 you’d like to know if the problem with pg_dump versions has been fixed because you want to move back to the Smart Pool and are concerned about database corruption.

2) Your Container that has both MySQL and Postgres running ran into problems tonight and had to be rebooted. You’ve had the same application error displayed in the Smart Pool, after you were bursted and in a Container. I’m going to see if we have any Postgres server logs available.

3) You’d like someone to call you back about these issues.

If you have any further questions regarding your (mt) Media Temple services, please feel free to contact us at any time.

Best Regards,

Rob C.
Customer Support
(mt) Media Temple
<v> 877-578-4000
<f> 310-564-2007

NEW! User Forums: http://kb.mediatemple.net/questions/824/

@
2009.10.08 11:07 PM
Maurício

just a small detail, I had the same issues regardless the application I was using (psql, pg_dump, phpPgAdmin) in both the Smart Pool and the Grid Container.
None of my "Postgresql websites" have big databases (or tables) and they don’t have high traffic usage at the moment.

@
2009.10.08 11:25 PM
Mike M.

The application is giving errors about the environment being out of memory. This message can happen in the Smartpool or the Container because you are exhausting all the resources avaliable. The Postgres error logs have been put in the /backup directory and this information can be viewed via the Account Center File Manager. I would advise to look over this information in regards to optimizing the environment. If you need any further insight please to not hesitate to ask.

Best Regards,

Mike M
Customer Support
Check out the New User Forums: http://kb.mediatemple.net/questions/824/
(mt) Media Temple
<v> 877-578-4000
<f> 310-564-2007

@
2009.10.09 05:41 AM
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