(gs)MT- REQUEST ID #657010 / STATUS: Resolved

Robert V.

Thank you for the phone call. Here is a brief summary of our conversation:

Due to the repeated inconvenience of your PostgreSQL database running out of memory intermittently since you started this account, I am reassigning this Support Request to our Billing Department to add a database container to your account.  The first month will be free.  If you decide that you do not want to keep the container you will need to close the container before the month is over.  If you do not close the container before the month is over your account will be assessed a fee for the container’s usage.

Thank you for using (mt) Media Temple!  Feel free to let us know if there is anything else we can help you with.

Best Regards,

Robert V.
Customer Support
(mt) Media Temple
<v> 877-578-4000
<f> 310-564-2007

NEW! User Forums: http://kb.mediatemple.net/questions/824
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@
2009.09.17 01:40 PM
Shawnte A.

We have added a MySQL Container Lite to your account.  The billing cycle for this service is 10/25/09 at which time you will be charged $20.00.  If you have any additional questions or concerns, please feel free to contact us.

Best Regards,

Shawnte` A.
Billing Administrator
(mt) Media Temple
<v> 877-578-4000
<f> 310-564-2007

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2009.09.17 03:38 PM
James S.

Thank you for the phone call. Here is a brief summary of our conversation:

You called because your databases were moved into a MySQL GridContainer,and since this has occurred your sites running in a PostgreSQL database are unable to resolve to the database content.  An error occurred when the databases were moved to the container which caused the tables in your PostgreSQL databases not to be added to the databases when they were created.

In order to have this issue resolved I have reassigned this support request to a higher level employee to resolve.  Please anticipate a delay while this support request is reassigned and resolved.

If you have any further questions regarding your (mt) Media Temple services, please feel free to contact us at any time.

Best Regards,

James Starbuck
Customer Support
(mt) Media Temple
<v> 877-578-4000
<f> 310-564-2007
Check out our New User Forums!
http://kb.mediatemple.net/questions/824/

@
2009.09.17 05:32 PM
Maurício

In case I choose not to keep the Container, will my databases be moved automatically to the regular pool?

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2009.09.17 05:33 PM
Michael H.

You were having a problem with your databases not being populated with tables after the GridContainer move. Our admins were able to recover your data and I restored the tables for you. We don’t currently have an answer for the original issue, but our engineers are working on it. You should receive an email once they have it resolved.

If you have any further questions regarding your (mt) Media Temple services, please feel free to contact us at any time.

Best Regards,

Mike H.
Customer Support
(mt) Media Temple
<v> 877-578-4000
<f> 310-564-2007

NEW! User Forums: http://kb.mediatemple.net/questions/824/

@
2009.09.17 08:51 PM
Mike M.

Please refer to your Grid-Service "aliofthevalley.com", Support Request # 657007, for the response to this Support Request. If you have any further questions regarding your (mt) Media Temple services, please feel free to contact us at any time.

Best Regards,

Mike M
Customer Support
Check out the New User Forums: http://kb.mediatemple.net/questions/824/
(mt) Media Temple
<v> 877-578-4000
<f> 310-564-2007

@
2009.09.17 11:17 PM
Travis O.

Thank you for the phone call. Here is a brief summary of our conversation:

You called because you were unhappy about the way your PostgreSQL databases were bursted and you lost the complete functionality of your databases.

We have determined that your request requires the assistance of a higher level staff member or system administrator. Please anticipate a short delay while we re-assign your support request to a staff member who is better equipped to service your needs.

Due to the nature of this support request additional time may be needed to provide you with a response. Thank you.

Best Regards,

Travis Oberlander
Customer Support
(mt) Media Temple
<v> 877-578-4000
<f> 310-564-2007

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2009.09.24 10:54 AM
Nathaniel M.

Thank you for the phone call. You called in because you wanted to speak with a supervisor about an issue related to your pg databases. I asked if you could submit a support request with the exact problem so I could escalate it if necessary and you asked to speak to a supervisor. I then transferred you to TJ.

Best Regards,

Nat M
Customer Support
(mt) Media Temple
<v> 877-578-4000
<f> 310-564-2007
User Forums: http://kb.mediatemple.net/questions/824/

@
2009.09.24 04:49 PM
Maurício

I understand I received a month credit for a Grid Container because of the allocate memory problems (which happen when trying to connect to the database server; and not white running any query either complex or simple)

I’d like to know if I could get any compensation on the fact that my databases were not moved correctly to the Grid Container.

@
2009.09.24 05:14 PM
Daniel C.

Thank you for the phone call. Here is a brief summary of our conversation:

We spoke today regarding issues connecting to your database externally. I was able to duplicate this issue and explained that an administrator will take a look into this shortly.

If you have any further questions regarding your (mt) Media Temple services, please feel free to contact us at any time.

Best Regards,

Daniel C.
Customer Support
(mt) Media Temple
<v> 877-578-4000
<f> 310-564-2007

NEW! User Forums: http://forums.mediatemple.net

@
2009.09.24 06:23 PM
Daniel C.

Please use support request #661555 for further information on the external connection issue.

Best Regards,

Daniel C.
Customer Support
(mt) Media Temple
<v> 877-578-4000
<f> 310-564-2007

NEW! User Forums: http://forums.mediatemple.net

@
2009.09.24 08:10 PM
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